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OverviewMeasureable, data driven outcomes are not the only indicators of success in today's multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development. Luciara Nardon draws on her extensive research and international experience to guide employees and managers through the ambiguous and uncertain waters of today's multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. In Working in a Multicultural World, Nardon offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. Working in a Multicultural World is an accessibly written and valuable resource for all professionals in today's workplace as well as students and travelers interested in intercultural relations. Full Product DetailsAuthor: Luciara NardonPublisher: University of Toronto Press Imprint: University of Toronto Press Dimensions: Width: 15.90cm , Height: 1.90cm , Length: 23.50cm Weight: 0.500kg ISBN: 9781442637283ISBN 10: 1442637285 Pages: 232 Publication Date: 07 November 2017 Audience: Professional and scholarly , Professional and scholarly , Professional & Vocational , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsPreface 1. Working in a Multicultural World 2. Building Intercultural Competence Through Reflection 3. Situating Intercultural Interactions 4. Understanding Culture 5. Individual Differences 6. Situational Context 7. Managing Feelings 8. Communicating Across Cultures 9. Moving Forward Appendix A: Cross-cultural studies Appendix B: Comprehensive reflection assignmentReviews`The book presents a unique, useful, and candid insight and guide to the issues that today's management and labour are facing and will continue to face as the demands of the contemporary socioeconomic community require new competencies.... Highly recommended.' -- S.R. Kahn * Choice Magazine vol 55:10:2018 * 'The book presents a unique, useful, and candid insight and guide to the issues that today's management and labour are facing and will continue to face as the demands of the contemporary socioeconomic community require new competencies.... Highly recommended.' - S.R. Kahn - Choice Magazine vol 55:10:2018 Author InformationLuciara Nardon is an associate professor of international business in the Sprott School of Business at Carleton University. She has taught courses on international management in Belgium, Brazil, Canada, China, Colombia, Denmark, and the United States. Tab Content 6Author Website:Countries AvailableAll regions |
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