Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Author:   Thomas A Stewart ,  Patricia O'Connell ,  Mike Chamberlain
Publisher:   HighBridge Audio
Edition:   Library Edition
ISBN:  

9781665147026


Publication Date:   29 November 2016
Format:   Audio  Audio Format
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Our Price $79.17 Quantity:  
Add to Cart

Share |

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight


Audio Format Add your own review!

Overview

Full Product Details

Author:   Thomas A Stewart ,  Patricia O'Connell ,  Mike Chamberlain
Publisher:   HighBridge Audio
Imprint:   HighBridge Audio
Edition:   Library Edition
ISBN:  

9781665147026


ISBN 10:   1665147024
Publication Date:   29 November 2016
Audience:   General/trade ,  General
Format:   Audio
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Reviews

Author Information

Thomas A. Stewart is the Executive Director of the National Center for the Middle Market, the leading source for knowledge, leadership, and research on midsized companies, based at the Fisher College of Business at Ohio State University. Before joining the National Center for the Middle Market, Stewart served as Chief Marketing and Knowledge Officer for international consulting firm Booz & Company (now called Strategy &). Prior to that, he was for six years the Editor and Managing Director of Harvard Business Review, leading it to multiple finalist nominations for a National Magazine Award. He earlier served as the editorial director of Business 2.0 magazine and on the Board of Editors of Fortune magazine. A twelve-time participant in the World Economic Forum, he is the author of two books, Intellectual Capital: The New Wealth of Organizations and The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization, published by Doubleday Currency in 1998 and 2003, respectively. Patricia O'Connell works with CEOs, boards of directors, and other senior executives of leading global companies to develop and execute content strategy, speaking platforms, and results-driven thought leadership campaigns. She helps to define corporate culture, illustrate strategic/competitive advantage, and identify a unique voice for today's complicated, highly fragmented media and influencer environment. She is the writer of the New York Times best-seller, How Excellent Companies Avoid Dumb Things. She held senior managerial and strategic editorial positions at Businessweek.com before starting her content strategy practice. She is a long-time resident of New York City. Mike Chamberlain is an actor and voice-over performer in Los Angeles whose audiobook narration has won several AudioFile Earphones Awards. His voice credits range from radio commercials and television narration to animation and video game characters. Stage trained at Boston College, he has performed works from Shakespeare and the classics to contemporary drama and comedy.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

Aorrng

Shopping Cart
Your cart is empty
Shopping cart
Mailing List