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Overview"In malls across the United States, clothing retail workers navigate low wages and unpredictable schedules. Despite these problems, they devote time and money to mirror the sleek mannequins stylishly adorned with the latest merchandise. Bringing workers' voices to the fore, sociologists Joya Misra and Kyla Walters demonstrate how employers reproduce gendered and racist ""beauty"" standards by regulating workers' size and look. Interactions with customers, coworkers, and managers further reinforce racial hierarchies. New surveillance technologies also lead to ineffective corporate decision-making based on flawed data. By focusing on the interaction of race, gender, and surveillance, Walking Mannequins sheds important new light on the dynamics of retail work in the twenty-first century. " Full Product DetailsAuthor: Joya Misra , Kyla WaltersPublisher: University of California Press Imprint: University of California Press Dimensions: Width: 15.20cm , Height: 2.50cm , Length: 22.90cm Weight: 0.544kg ISBN: 9780520384644ISBN 10: 0520384644 Pages: 308 Publication Date: 01 February 2022 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Out of stock  The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsContents Acknowledgments Part I Introduction Introduction “If They Could Put You in the Store as a Mannequin, They Would” 1. Low Wages, Little Training, and Unpredictable Hours “It Makes You Realize How Awful These Retail Jobs Are” Part II Managers, Coworkers, and Customers 2. Multilevel Management and the Service Panopticon “We’ve Only Had One District Manager That Was a Normal Human Being” 3. Coworkers and Belonging “We Are Like a Family”; “If It Weren’t for Work, I Wouldn’t Talk to You” 4. Customer Expectations and Emotional Labor “It’s All about the Customer’s Experience” Part III Aesthetic Labor 5. Beautiful Bodies on the Sales Floor “They Basically Look for People That Look Like the Posters” 6. Modeling the Merchandise “They Always Check You, from Head to Toe” Conclusion Appendix: Research Design and Methods Notes References IndexReviews"""Walking Mannequins is an enjoyable and engaging read, and an important contribution to the literature on work and occupations."" * Contemporary Sociology * ""Misra and Walters’ findings broaden our understanding of the multiple ways race and gender shape the workplace from the relationships people form with their coworkers to unequal labor expectations, dress codes, and surveillance technologies."" * Sociology of Race and Ethnicity * ""A fascinating and useful read for scholars and students interested in work, gender, emotional and/or aesthetic labor, technology and surveillance, and inequality."" * Gender & Society *" Author InformationJoya Misra is Professor of Sociology and Public Policy at the University of Massachusetts Amherst. She studies inequality from an intersectional perspective, including within workplace organizations. She has published in an array of journals and had coedited three books. Kyla Walters is Assistant Professor of Sociology at Sonoma State University. She studies race, gender, labor, and education politics using qualitative methods. She has published in journals such as Sociology of Race and Ethnicity and in several edited volumes. Tab Content 6Author Website:Countries AvailableAll regions |
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