Overview

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

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9781538152621

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Can people work from home? Should they work from home? Rutgers University librarians Weber and De Fino present evidence that people can and should, arguing that remote and hybrid work schedules are better for employees, libraries, and the environment....Though many recent studies have documented the improved productivity of employees who have chosen to work remotely, libraries were thrown into this largely unexplored realm, most with little or no time to plan as a result of the pandemic. Even were it not for pandemics, unforeseen electrical outages, floods, weather emergencies, earthquakes, terrorism, active shooters, and other unfortunate events require that libraries create emergency plans, taking into account the possibility of short- and long-term closures. Applicable to both public and technical services, this work is required reading for librarians and administrators of all types of libraries.-- Library Journal

Author Information

Mary Beth Weber has worked in library technical services in academic libraries for over 30 years. She has held various technical services positions, and is an expert on cataloging nonprint materials, acquisitions workflows, and non-MARC metadata for digital collections. She also has extensive managerial experience. Weber has authored numerous books, including Describing Electronic, Digital and Other Media Using AACR2 and RDA, and Rethinking Library Technical Services: Redefining our Profession for the Future. She has given presentations on cataloging, mentoring, and publishing for various organizations. She is a member of Rutgers University Libraries Faculty Mentoring Program Committee and participated in ALCTS’ inaugural mentoring program. Weber is an active member of the Association for Library Collections and Technical Services (ALCTS), an ALA division (soon to be CORE). She served two terms as the editor of ALCTS’ online newsletter, and is currently editor-in-chief of Library Resources and Technical Services (LRTS), ALCTS’ official scholarly peer-reviewed journal. Weber was awarded the ALCTS Presidential Citation in 2011 for her service as the ALCTS Newsletter Editor. She received the ALCTS Honors award in 2015 for her contributions as LRTS Editor. Weber is currently the head of Central Technical Services at Rutgers University Libraries and oversees a staff that includes both faculty librarians and support staff. In this capacity, she has dealt with crises such as the aftermath of 9/11 and Hurricane Sandy, and has successfully resolved other challenging management issues. She earned her Bachelor of Arts in Art History and English (double major), and holds a Masters of Library Science degree from Clarion University of Pennsylvania. Melissa De Fino has fifteen years of experience in technical services, with a focus on special collections and non-book formats. In her current role, she leads the team responsible for acquiring and providing access to special collections monographs, serials, and visual materials, as well as audiovisual materials. She has published about patron-driven programs for electronic monographs and a technical services librarian’s guide to Amazon’s database. Her presentations have focused on the changing role of catalogers, special collections and archival cataloging, and cataloging assessment. For five years she has served as editor of “Tech Services Online,” a column in Technical Services Quarterly. As a manager for special collections and audiovisual materials technical services in a state University spread across four campuses and three cities, De Fino is no stranger to problem solving, planning, and remote work. When the COVID-19 pandemic hit, she worked with Mary Beth Weber to create a plan for special collections and audiovisual cataloging to continue unimpeded by disaster. De Fino holds a B.A. from Fordham University, an M.L.I.S. from Rutgers University, and is working towards a M.A. in Liberal Studies from Rutgers University, with a concentration in American Studies.

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