Using Information to Develop a Culture of Customer Centricity
Author:   David Loshin ,  Abie Reifer
Publisher:   Morgan Kaufmann Publishers
ISBN:  

9781306167901


Pages:   105
Publication Date:   01 January 2013
Format:   Electronic book text
Availability:   In stock   Availability explained
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Using Information to Develop a Culture of Customer Centricity


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Overview

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

Full Product Details

Author:   David Loshin ,  Abie Reifer
Publisher:   Morgan Kaufmann Publishers
Imprint:   Morgan Kaufmann Publishers
ISBN:  

9781306167901


ISBN 10:   1306167906
Pages:   105
Publication Date:   01 January 2013
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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