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OverviewMany reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels. Full Product DetailsAuthor: Juris DilevkoPublisher: Bloomsbury Publishing Plc Imprint: Praeger Publishers Inc Dimensions: Width: 15.20cm , Height: 1.20cm , Length: 22.90cm Weight: 0.322kg ISBN: 9781567505078ISBN 10: 1567505074 Pages: 240 Publication Date: 30 September 2000 Recommended Age: From 7 to 17 years Audience: College/higher education , Professional and scholarly , Undergraduate , Postgraduate, Research & Scholarly Format: Paperback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsReviews... worthwhile reading for librarians, social scientists, statisticians and others studying social institutions. -Portal ... offers some useful analysis on why reference failure occurs. -C&RL News ?...worthwhile reading for librarians, social scientists, statisticians and others studying social institutions.?-Portal ?...offers some useful analysis on why reference failure occurs.?-C&RL News .,. offers some useful analysis on why reference failure occurs. -C&RL News .,. worthwhile reading for librarians, social scientists, statisticians and others studying social institutions. -Portal .,. worthwhile reading for librarians, social scientists, statisticians and others studying social institutions. -Portal Author InformationJURIS DILEVKO is a member of the Faculty of Information Studies at the University of Toronto./e Tab Content 6Author Website:Countries AvailableAll regions |
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