Overview

"Running a successful professional dealership is complex, complicated, and perpetual! Keeping operations running profitably, securely, and legally can feel like trying to tuck an octopus into bed at night while the tentacles keep flopping all over the place! Tuck The Octopussm will show you how to build a compliance program successfully and flag the important types of risks to consider to safeguard your stores. As regulatory enforcement and lawsuits against dealerships increase, owners are feeling pressure ratchet up, and they understand the increased need for administrative and compliance excellence. Companies appreciate now more than ever a governance, risk, and compliance program is necessary to protect their assets. With Tuck The Octopussm, the author, Thomas P. Kline has created a compendium of essays written and guided by his 30+ years of real world wisdom in retail automotive. Tuck The Octopussm will serve as a ""primer"" to shift and change your thinking as it relates to how to run your dealership. Here's a partial list of topics which Kline discusses: Risk mitigation and risk management Starting a compliance program Consumer protection rules and regulations Enterprise risk and your exposures Regulatory authorities and how they function (i.e. FTC, CFPB, Attorneys General) New compliance definition and paradigm F&I menus Dealership insurance Gramm Leach Bliley Act (GLBA) Satisfying customers and concluding their complaints Prohibited practices Regulatory fines against dealerships, and Compliance monitoring"

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Reviews

"""Tom's experience and knowledge from the retail side will guide you not only to be the most compliant operator, but also to do better business, sleep better at night, protect your assets, and help you keep the money you make."" BRAD MOWRY, Owner AutoGiants ""Up until I met Tom Kline, I would triage every situation into three categories; the right way, the wrong way, and the way we had always done it. This was time consuming and I still may not have selected the best option. Thanks to Tom's risk mitigation perspective we only select the proper choice to ensure we are protected, and we have valuable peace of mind with all of our insurance demands. Tom's ongoing training and relevant advice have both proven to keep us on the best path to guarantee our doors remain open."" RYAN SODIKOFF, General Manager & President Steven Automotive ""I've worked with Tom Kline on compliance issues for quite some time. As a former car dealer, he brings a refreshing perspective to the rules we must follow in our business. In addition, he has a wealth of knowledge in risk management and brings that talent to the table."" MIKE UFFNER, President AutoTeam Delaware"

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