Overview

Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and – ultimately – trust. The book deals with a variety of organizational settings ranging from in-hospital bedside teaching encounters and government communication following a nuclear accident to job interviews and foreign news reporting. This comprehensive study of an emerging new field will provide essential reading for linguists, discourse analysts, communication scholars, and other social scientists interested in a range of perspectives on oral, written and digital language use in society, including interactional sociolinguistics, Critical Discourse Analysis, ethnography, multimodality and organizational studies.

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9789027206473

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This book describes a process through which trust emerges, is managed and disappears in different contexts. It will benefit students who wish to study this field by providing them with an overview of trust and how it develops in different social contexts. In particular, this book helps readers to understand how trust develops based upon expectations within particular contexts. In terms of alignment to social context, this book is also recommended to academics who wish to explore the nature and complexity of the trust development process. Trust is a complex issue, and its development process is largely influenced by each context. -- Tomoaki Miyazaki, UCL Institute of Education, UK, in Discourse Studies Vol. 18.4 (2016)

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