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OverviewFull Product DetailsAuthor: Gerald Mars , Michael NicodPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.317kg ISBN: 9780367027902ISBN 10: 0367027909 Pages: 158 Publication Date: 11 December 2018 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsAcknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: ‘Who Gets the Jump?’ 5. The Waiter’s Formal Career: Learning to be Straight 6. The Waiter’s Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer’s Experience of Eating Out Glossary of Terms Bibliography IndexReviewsAuthor InformationMars, Gerald ; Nicod, Michael Tab Content 6Author Website:Countries AvailableAll regions |
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