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OverviewOriginally published in 1984, The World of Waiters provides a close look at the area of everyday working life, focusing on the profession of waiters. The book addresses the complex world of waiters, look at the insecurities, hierarchies and ‘the politics of serving’ that come into play in the everyday working life of a waiter. The book addresses the issues facing waiters in everyday life, including the placing and spacing of customers, the process of ordering and tipping, and customer complaints – all of these are looked at through the lens of the rules adhered to by waiters. The book is created from data compiled by the from 5 English hotels at varying grades. This book provides an interesting case study of the restaurant industry, and will be of interest to any academics working in the field of sociology, in particular the field of the sociology of work and anthropology. Full Product DetailsAuthor: Gerald Mars , Michael NicodPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.453kg ISBN: 9780367028367ISBN 10: 0367028360 Pages: 158 Publication Date: 30 June 2020 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsAcknowledgements Preface 1. Going Native in Restaurants 2. What is Service?: Giving That Little Extra 3. The Etiquette of Service: The Expert or the Friend? 4. The Politics of Service: ‘Who Gets the Jump?’ 5. The Waiter’s Formal Career: Learning to be Straight 6. The Waiter’s Informal Career: Learning to be Bent 7. Hotels: A New Classification and Its Implications Epilogue: The Customer’s Experience of Eating Out Glossary of Terms Bibliography IndexReviewsAuthor InformationMars, Gerald ; Nicod, Michael Tab Content 6Author Website:Countries AvailableAll regions |
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