Overview

This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; how to revise traditional reference policies and procedures; how to redesign the library's organization structure; and how to customize your virtual reference service. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The accompanying CD-ROM contains bookmarks to all Websites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs.

Full Product Details

Author:   Anne Grodzins Lipow ,  Cliff Lynch
Publisher:   Neal-Schuman Publishers Inc
Imprint:   Neal-Schuman Publishers Inc
Dimensions:   Width: 21.60cm , Height: 1.90cm , Length: 27.90cm
Weight:   0.653kg
ISBN:  

9781555704452

ISBN 10:   155570445
Pages:   150
Publication Date:   31 October 2002
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Mixed media product
Publisher's Status:   Active
Availability:   Awaiting stock  
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

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When considering whether to launch a reference service into cyberspace, your first step should be to consult this book...An absolute essential.

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