Overview

The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.

Full Product Details

Author:   Phillip J. Lederer ,  Uday S. Karmarkar
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Softcover reprint of the original 1st ed. 1997
Dimensions:   Width: 15.50cm , Height: 1.80cm , Length: 23.50cm
Weight:   0.510kg
ISBN:  

9781461378846

ISBN 10:   1461378842
Pages:   320
Publication Date:   01 November 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

to the Volume.- to the Volume.- Performance of Total Quality Management.- An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance.- Understanding Total Quality Management.- Quality Activities and Quality Performance of Japanese and U.S. Firms in the Printed Circuit Board Industry.- Cost, Quality and Customer Satisfaction of Software Products: A Field Study.- Measuring Product Development to Improve the Quality of the Process.- The Impact of Knowledge on Quality.- Quality Management in Services: Analysis and Measurement.- Organizations and Total Quality Management.- Science, Specific Knowledge and Total Quality Management.- of Quality-Driven Team-Based Systems: Issues at the Boundary Ofoperations Management and Industrial Relations.- Using Total Quality Management.- Deploying Total Quality Managementat the University of Pennsylvania.- The Mess at Plastron: A Case History of an SPC Startup.

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