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9780199275267

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"`Review from previous edition A unique and penetrating look at the ways that the ideal clashes with the real yielding a steady stream of innovations or disasters. Ciborra brings his rich understanding of bricolage and phenomenology to the fore in providing fresh insights about organizations and the building and use of complex information systems. Highly recommended.' John Seely Brown, former director Xerox PARC; co-author of The Social Life of Information `Claudio Ciborra has a more detailed, nuanced, and sophisticated understanding of the dynamics associated with information technology in today's organizations than any scholar working in the field today. His work is grounded in ultra realism, but his observations are interpreted through classical schema that provide immense illumination. The effect is a series of highly literate jewel-like essays that are intellectually fascinating but could also change the life of any practitioner who bothered to read and ponder.' Shoshana Zuboff, Charles Edward Wilson Professor of Business Administration, Harvard Business School; Author of In the Age of the Smart Machine `This is a book about how the untidy persists within hi-tech solutions, and about how human improvisation is dynamically related to technical systems. Claudio Ciborra provides us with a compelling analysis that marries an ""anthropology of uncertainty"" to the understanding of information systems. This brilliant book is a tour de force that propels information systems into the heart of the social sciences.' Henrietta L. Moore, Professor of Social Anthropology, LSE `Knowledge management is not about shopping around for state-of-the-art IT. It is about human beings with differing viewpoints. Ciborra's book . . . elaborately explains this, and also how we should change our perspectives and attitudes towards information and knowledge in this new century. An excellent book.' Professor Ikujiro Nonaka, Dean of the Graduate School of Knowledge Science, JAIST; Author of The Knowledge-Creating Company `Information systems are just the entry point for Claudio Ciborra to take us on a ride through the myths of order and rationality that permeate management practice and dominate our espoused mode of existence. Using powerful metaphors and taking a real and messy world - as opposed to an idealised one - as a starting point, he draws the contours of a higher-level road map. This book is deeply threatening and disturbing in laying bare so many erroneous assumptions and practices, but it ultimately brings a hopeful message. . . . a must for the next generation of leaders.' Professor Richard Normann, founder of SMG and author of Reframing Business `Ciborra invites us to see through the systems, methods, and boxes of standard organization lore into the buzzing, emotional, and political improvisation in today´s networked organizations. He does so to help us make sense of the current uses of information technology. The book is both theoretically more interesting and more practical than most writing on the subject. Ciborra is refreshing, original and great fun to read.' Bo Dahlbom, Director of the Swedish Research Institute for Information Technology `Reading Ciborra gives, even to person who has been in this Industry for many years, a new vision of Information Technology and its impact on organizations and on every human being.' Elserino Piol, CEO, Pino Venture Capital (Former Vice-Chairman of Olivetti)"

Review from previous edition A unique and penetrating look at the ways that the ideal clashes with the real yielding a steady stream of innovations or disasters. Ciborra brings his rich understanding of bricolage and phenomenology to the fore in providing fresh insights about organizations and the building and use of complex information systems. Highly recommended. John Seely Brown, former director Xerox PARC; co-author of The Social Life of Information Claudio Ciborra has a more detailed, nuanced, and sophisticated understanding of the dynamics associated with information technology in today's organizations than any scholar working in the field today. His work is grounded in ultra realism, but his observations are interpreted through classical schema that provide immense illumination. The effect is a series of highly literate jewel-like essays that are intellectually fascinating but could also change the life of any practitioner who bothered to read and ponder. Shoshana Zuboff, Charles Edward Wilson Professor of Business Administration, Harvard Business School; Author of In the Age of the Smart Machine This is a book about how the untidy persists within hi-tech solutions, and about how human improvisation is dynamically related to technical systems. Claudio Ciborra provides us with a compelling analysis that marries an anthropology of uncertainty to the understanding of information systems. This brilliant book is a tour de force that propels information systems into the heart of the social sciences. Henrietta L. Moore, Professor of Social Anthropology, LSE Knowledge management is not about shopping around for state-of-the-art IT. It is about human beings with differing viewpoints. Ciborra's book ... elaborately explains this, and also how we should change our perspectives and attitudes towards information and knowledge in this new century. An excellent book. Professor Ikujiro Nonaka, Dean of the Graduate School of Knowledge Science, JAIST; Author of The Knowledge-Creating Company Information systems are just the entry point for Claudio Ciborra to take us on a ride through the myths of order and rationality that permeate management practice and dominate our espoused mode of existence. Using powerful metaphors and taking a real and messy world - as opposed to an idealised one - as a starting point, he draws the contours of a higher-level road map. This book is deeply threatening and disturbing in laying bare so many erroneous assumptions and practices, but it ultimately brings a hopeful message... a must for the next generation of leaders. Professor Richard Normann, founder of SMG and author of Reframing Business Ciborra invites us to see through the systems, methods, and boxes of standard organization lore into the buzzing, emotional, and political improvisation in today's networked organizations. He does so to help us make sense of the current uses of information technology. The book is both theoretically more interesting and more practical than most writing on the subject. Ciborra is refreshing, original and great fun to read. Bo Dahlbom, Director of the Swedish Research Institute for Information Technology Reading Ciborra gives, even to person who has been in this Industry for many years, a new vision of Information Technology and its impact on organizations and on every human being. Elserino Piol, CEO, Pino Venture Capital (Former Vice-Chairman of Olivetti)

Reading Ciborra gives, even to person who has been in this Industry for many years, a new vision of Information Technology and its impact on organizations and on every human being. * Elserino Piol, CEO, Pino Venture Capital (Former Vice-Chairman of Olivetti) * Ciborra invites us to see through the systems, methods, and boxes of standard organization lore into the buzzing, emotional, and political improvisation in today's networked organizations. He does so to help us make sense of the current uses of information technology. The book is both theoretically more interesting and more practical than most writing on the subject. Ciborra is refreshing, original and great fun to read. * Bo Dahlbom, Director of the Swedish Research Institute for Information Technology * Information systems are just the entry point for Claudio Ciborra to take us on a ride through the myths of order and rationality that permeate management practice and dominate our espoused mode of existence. Using powerful metaphors and taking a real and messy world - as opposed to an idealised one - as a starting point, he draws the contours of a higher-level road map. This book is deeply threatening and disturbing in laying bare so many erroneous assumptions and practices, but it ultimately brings a hopeful message. . . . a must for the next generation of leaders. * Professor Richard Normann, founder of SMG and author of Reframing Business * Knowledge management is not about shopping around for state-of-the-art IT. It is about human beings with differing viewpoints. Ciborra's book . . . elaborately explains this, and also how we should change our perspectives and attitudes towards information and knowledge in this new century. An excellent book. * Professor Ikujiro Nonaka, Dean of the Graduate School of Knowledge Science, JAIST; Author of The Knowledge-Creating Company * This is a book about how the untidy persists within hi-tech solutions, and about how human improvisation is dynamically related to technical systems. Claudio Ciborra provides us with a compelling analysis that marries an anthropology of uncertainty to the understanding of information systems. This brilliant book is a tour de force that propels information systems into the heart of the social sciences. * Henrietta L. Moore, Professor of Social Anthropology, LSE * Claudio Ciborra has a more detailed, nuanced, and sophisticated understanding of the dynamics associated with information technology in today's organizations than any scholar working in the field today. His work is grounded in ultra realism, but his observations are interpreted through classical schema that provide immense illumination. The effect is a series of highly literate jewel-like essays that are intellectually fascinating but could also change the life of any practitioner who bothered to read and ponder. * Shoshana Zuboff, Charles Edward Wilson Professor of Business Administration, Harvard Business School; Author of In the Age of the Smart Machine * Review from previous edition A unique and penetrating look at the ways that the ideal clashes with the real yielding a steady stream of innovations or disasters. Ciborra brings his rich understanding of bricolage and phenomenology to the fore in providing fresh insights about organizations and the building and use of complex information systems. Highly recommended. * John Seely Brown, former director Xerox PARC; co-author of The Social Life of Information *

Author Information

Claudio Ciborra graduated in Electronic Engineering at the Politecnico di Milano, Italy, before pursuing his studies in management, economics, and organization theory at the University of California, Los Angeles and Harvard University. He has held teaching positions at a number of Italian universities and been a Visiting Professor in many European and American universities. He is currently Chair Professor of Information Systems and Professor at the Centre for the Analysis of Risk and Regulation at the London School of Economics and Professor at IULM in Milan. He has carried out extensive research in the fields of new technologies, organizational structures, learning, knowledge, and change.

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