The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

Author:   Elliot Bendoly ,  Wout van Wezel ,  Daniel G. Bachrach
Publisher:   Oxford University Press Inc
ISBN:  

9780199357222


Pages:   448
Publication Date:   13 August 2015
Format:   Paperback
Availability:   To order   Availability explained
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The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings


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Full Product Details

Author:   Elliot Bendoly ,  Wout van Wezel ,  Daniel G. Bachrach
Publisher:   Oxford University Press Inc
Imprint:   Oxford University Press Inc
Dimensions:   Width: 17.60cm , Height: 2.10cm , Length: 23.40cm
Weight:   0.010kg
ISBN:  

9780199357222


ISBN 10:   0199357226
Pages:   448
Publication Date:   13 August 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order   Availability explained
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

Contents Introduction to the Handbook PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS Chapter 1. A Brief History and the Contemporary Knowledge Base Chapter 2. The Virtuous Cycles of Experimental Learning PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability Chapter 4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition Chapter 7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains Chapter 12. Kicking the

Reviews

This Handbook provides a comprehensive overview of this newly-emerging field, including contributions from the leading researchers and spanning both the core disciplines (psychology, organizational behavior, economics, and system dynamics) and the core operations management subfields (scheduling, service operations, supply chains, and inventory). The learning activity chapters provide instructors the resources they need to illustrate these important concepts to their students and themselves. This is an outstanding resource that will be of value to researchers, instructors, and practitioners. Rachel Croson, Dean, College of Business, University of Texas, Arlington This Handbook brings together the latest thinking from leading scholars in the emerging field of behavioral operations. It serves as a foundation to both the theory and practice of behavioral operations. Kevin Linderman, Carlson School of Management, University of Minnesota


This Handbook provides a comprehensive overview of this newly-emerging field, including contributions from the leading researchers and spanning both the core disciplines (psychology, organizational behavior, economics, and system dynamics) and the core operations management subfields (scheduling, service operations, supply chains, and inventory). The learning activity chapters provide instructors the resources they need to illustrate these important concepts to their students and themselves. This is an outstanding resource that will be of value to researchers, instructors, and practitioners. Rachel Croson, Dean, College of Business, University of Texas, Arlington This Handbook brings together the latest thinking from leading scholars in the emerging field of behavioral operations. It serves as a foundation to both the theory and practice of behavioral operations. Kevin Linderman, Carlson School of Management, University of Minnesota


Author Information

Dr. Elliot Bendoly is a Professor of Management Sciences at the Fisher College of Business, of the Ohio State University. Before joining Fisher, Dr. Bendoly was the Caldwell Research Fellow and Associate Professor in Information Systems and Operations Management at the Goizueta Business School of Emory University. He serves as Senior Editor at the Production and Operations Management journal (Behavioral Operations and Management of Technology departments) and as Associate Editor for the Journal of Operations Management. His 50+ peer-reviewed articles also appear in Information Systems Research, MIS Quarterly and Journal of Applied Psychology. Personal site: www.bizbreed.com Dr. Wout van Wezel is Assistant Professor Operations Management, University of Groningen, The Netherlands. Through a Behavioral Operations lens, he employs various methodologies to investigate how people think, work, coordinate, and cooperate. Dr. van Wezel is co-editor of the book 'Planning in Intelligent Systems' (Wiley), and his peer-reviewed articles appear in, among others, Journal of Operations Management, Decision Support Systems, and International Journal of Operations and Production Management. Dr. Daniel Bachrach is a Professor of Organizational Behavior and Human Resource Management at the Culverhouse College of Commerce of the University of Alabama. He serves on the Editorial Boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision processes. Professor Bachrach is coauthor of three books, including a leading Principles of Management textbook, Management 13e (Wiley); Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Wessex); and 10 Don'ts on Your Digital Devices The Non-Techie's Survival Guide to Cyber Security and Privacy (Apress). His 40+ peer-reviewed articles also appear in Organization Science, Journal of Applied Psychology, Strategic Management Journal, Personnel Psychology, Organizational Behavior and Human Decision Processes, and Journal of Operations Management.

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