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OverviewThis is a practical book written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. It includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. The book also discusses the relevance of survey and evaluation in related areas and the impact of customer care strategies, performance indicators and service level agreements on the culture of evaluation. Full Product DetailsAuthor: John Crawford (Glasgow Caledonian University, UK) , John Crawford (Glasgow Caledonian University, UK) , John Crawford (Glasgow Caledonian University, UK) , John Crawford (Glasgow Caledonian University, UK)Publisher: Woodhead Publishing Ltd Imprint: Chandos Publishing (Oxford) Ltd Dimensions: Width: 15.60cm , Height: 1.40cm , Length: 23.40cm Weight: 0.470kg ISBN: 9781843341024ISBN 10: 1843341026 Pages: 204 Publication Date: 28 February 2006 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Out of Print Availability: Awaiting stock  Table of ContentsOverviewing the history of evaluation in library and information services; Reasons for and factors in evaluation; How survey and evaluation work is done; General satisfaction survey instruments; Parallel cultures of evaluation in higher education; Current and recent research in evaluation of library and information services; The evaluation of electronic information services; The challenge of information literacy and an afterword.Reviews. ..a useful resource in all library and information management programes. -Electronic Journal . ..a useful resource in all library and information management programes. <br>-Electronic Journal .a useful resource in all library and information management programes., Electronic Journal I recommend it to libraries with any interest in evaluation., Electronic Journal Author InformationJohn C. Crawford is a former trustee of the Chartered Institute of Library and Information Professionals. John is also the former director of the Scottish Information Literacy Project, and has published extensively in librarianship and history. He holds BA, MA, PhD, FCLIP and FSA (Scot) qualifications. Tab Content 6Author Website:Countries AvailableAll regions |
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