Overview

"Conflict is part of life. Some conflicts are minor and other more difficult situations that can make us feel uncomfortable, even scared or helpless. This book gives you the tools to manage any such situation major or minor. It draws upon more than 30 years of consulting, research, seminars, and teaching within a variety of organizations.The book begins by defining the term ""difference"" and explaining how a person's perception of reality can affect not only their behavior but also their attitude towards other people and situations. Next, one's personal power base and the connection between one's power base and mature behavior. The book includes a self-assessment survey to help people understand the decisions they make in a problem situation along with valuable tools and techniques to help manage situations resulting from differences. The concluding chapters discuss tangible differences versus ideological differences and how to recognize and manage both."

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