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OverviewThe chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications. Full Product DetailsAuthor: Pilar Garcés-Conejos Blitvich (University of North Carolina at Charlotte) , Lucía Fernández-Amaya (Pablo de Olavide University) , María de la O Hernández-López (Pablo de Olavide University)Publisher: John Benjamins Publishing Co Imprint: John Benjamins Publishing Co Volume: 300 Weight: 0.610kg ISBN: 9789027202123ISBN 10: 9027202125 Pages: 247 Publication Date: 10 January 2019 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In stock We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsThe main strength of this collection of papers lies in the careful and detailed reviews of the literature provided in the introduction as well as in each individual chapter. The editors put together a wellrounded collection of papers from frameworks as different as conversation analysis and interactional linguistics, discourse analysis and critical discourse analysis, ethnography, and grounded theory. The variety of methodologies and frameworks employed makes for a real and valuable dialogue beyond theoretical traditions. Another strong point of the volume is that all chapters bring to light data that is very interesting to see for itself and in its variety. -- Marine Riou, Universite Lyon 2, on Linguist List 30.3373 (6 September 2019) Author InformationTab Content 6Author Website:Countries AvailableAll regions |