Overview

Buying groceries, tracking our health, finding a date: whatever we want to do, odds are that we can now do it online. But few of us ask how all these digital products are designed, or why. It's time we change that. Many of the services we rely on are full of oversights, biases, and downright ethical nightmares. Chatbots that harass women. Signup forms that fail anyone who's not straight. Social media sites that send peppy messages about dead relatives. Algorithms that put more black people behind bars. Technically Wrong takes an unflinching look at the values, processes, and assumptions that lead to these problems and more. Wachter-Boettcher demystifies the tech industry, leaving those of us on the other side of the screen better prepared to make informed choices about the services we use--and demand more from the companies behind them.

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9781665141666

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Audible bestselling narrator Andrea Emmes started her career in musical theater. Cutting her teeth at The Trinity Arts Center in Rhode Island, Andrea eventually made her way to Orlando and began her eclectic career singing/dancing in various shows at Walt Disney World, Universal Studios, and Pirates' Dinner Adventure; performing as a magician's assistant; headlining on the Las Vegas Strip; and touring Los Angeles as an L.A. Award-winning artist with her album, I'm On My Way. Having worked in TV, film, and video games, Andrea, a total book nerd, now enjoys narrating audiobooks at her home studio in San Jose, California. Her wide range of character voices and dynamic, emotionally invested performances have reviewers and listeners alike commenting on how she effortlessly pulls listeners in, and has versatility and charisma. Sara Wachter-Boettcher is a web consultant based in Philadelphia and the author of two books for web professionals: Design for Real Life, with Eric Meyer, and Content Everywhere. She helps organizations make sense of their digital content, and she speaks at conferences worldwide.

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