Overview
Outlining a process approach, this book offers a theoretical and pedagogical framework for how to teach user experience (UX) from a technical and professional communication (TPC) perspective. Recognizing that pedagogy is local to an institution, context, and community, the collection includes teaching cases and stories that demonstrate how instructors in TPC uniquely approach the complexity of teaching UX. This book introduces a six-stage process (empathize, define, design, evaluate, iterate, and implement) that instructors can adapt to their own classrooms. It includes case studies that showcase innovative teaching using the six-stage process, such as creating accessible products for community partners with disabilities and culturally responsive content using Indigenous research methods. This book incorporates Black and Indigenous design perspectives, bridging theory and practice to prepare students for ethical design work. This book will appeal to instructors teaching UX within TPC programs and administrators interested in curricular innovation to bring more UX into their programs. The collection can also be used for postgraduate pedagogy courses offered within TPC programs.
Full Product Details
Author: Heather Turner ,
Emma Rose
Publisher: Taylor & Francis Ltd
Imprint: Routledge
Weight: 0.770kg
ISBN: 9781032952239
ISBN 10: 1032952237
Pages: 312
Publication Date: 26 October 2025
Audience:
College/higher education
,
Professional and scholarly
,
Tertiary & Higher Education
,
Professional & Vocational
Format: Hardback
Publisher's Status: Active
Availability: Not yet available
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.
Reviews
“If you teach user experience (UX), you need this book. You’ll appreciate the practical advice for guiding students to grow as agents of design change. The fascinating teaching cases offer many actionable ideas for taking a socially just and rhetorically sensitive approach to design practice.” Karen A. Schriver, Author of Dynamics of Document Design: Creating Texts for Readers “Technical communication (TC) teachers and administrators: You need this book! Build your confidence about using user experience (UX) to frame a TC project. Adapt one or more of the 14 engaging, inspiring, and very practical case studies to bring UX into your TC courses. Teaching User Experience is a must to have, read, and use.” Janice (Ginny) Redish, Author of Letting Go of the Words – Writing Web Content that Works
Author Information
Heather Noel Turner is an associate professor in the Department of English at Santa Clara University, USA. Emma J. Rose is a professor in the Department of Culture, Arts, & Communication at the University of Washington Tacoma, USA.
