Overview

This volume reports two studies of reference accuracy in which participant data were gathered and examined.

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9780810819405

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Reviews

Both Benham and Powell used exemplary research design and methodology. Their methods and statistical analyses are very well explained...The writing in these dissertations is good too...--Marcia J. Bates Library Quarterly

...An important contribution to a steadily accumulating body of distressing informationnnnn Wilson Library Bulletin These two studies not only provide valid information about variables determining successful reference service, but they serve as outstanding models of research in librarianship. Lisca For all professionals who function in the reference mode, this is a volume that should be read. Rq Both Benham and Powell used exemplary research design and methodology. Their methods and statistical analyses are very well explained...The writing in these dissertations is good too... -- Marcia J. Bates Library Quarterly Perhaps this additional material will encourage managers to start doing something about this situation. Library Journal ...An important contribution to a steadily accumulating body of distressing information Wilson Library Bulletin

Author Information

France Benham (MLS, North Texas State; Ph.D., Florida State) is Associate Dean of Libraries, University of Alabama, Tuscaloosa. She has been a library educator, reference department administrator, and reference librarian and is a member of ALA's Reference and Adult Services Committee on the Evaluation of Reference Services. Ronald Powell is an associate professor at the University of Missouri-School of Library and Informational Science, Columbia. He has taught and published on reference materials and services, evaluation of reference services, and research methods and is co-author with Margaret Taylor of Basic Reference Sources (Scarecrow 1985).

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