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Author:   Robert J. Moore ,  Margaret H. Szymanski ,  Raphael Arar ,  Guang-Jie Ren
Publisher:   Springer Nature Switzerland AG
Imprint:   Springer Nature Switzerland AG
Edition:   Softcover reprint of the original 1st ed. 2018
Weight:   0.454kg
ISBN:  

9783030070632

ISBN 10:   3030070638
Pages:   204
Publication Date:   03 January 2019
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Conversational UX Design: An Introduction.- Adapting to Customer Initiative: Insights from Human Service Encounters.- Safety First: Conversational agents for Health Care.- Conversational Agents for Physical World Navigation.- Helping Users Reflect on Their Own Heath-related Behaviors.- Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents.- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.- Conversational Style: Beyond the nuts and bolts of conversation.- A natural Conversation Framework for Conventional UX Design.  

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