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OverviewBusiness Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM. Full Product DetailsAuthor: Tahvo HyötyläinenPublisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Imprint: Springer Gabler Edition: 2015 ed. Dimensions: Width: 14.80cm , Height: 1.40cm , Length: 21.00cm Weight: 3.152kg ISBN: 9783658074692ISBN 10: 3658074698 Pages: 220 Publication Date: 28 October 2014 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsIntroduction to Business Process Management Maturity Models.- Historical Paths to BPM.- Describing Theory of the Stable State Work System.- Comparison of the BPM and ERP Initiatives.- Introduction to the Customer-Centric Approach.ReviewsAuthor InformationTahvo Hyötyläinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Järvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development. Tab Content 6Author Website:Countries AvailableAll regions |
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