Overview

The minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service: preparation and planning; selecting software; deciding on staffing patterns; training reference personnel; marketing your live virtual reference desk; and evaluating effectiveness. The authors identify five service models: basic; homegrown; advanced; collaborative; and corporate, and provide strategies and tips for each. Loaded with graphics, checklists and examples, this manual combines contemporary theory with the best examples of practical applications.

Full Product Details

Author:   Marc Meola ,  Sam Stormont
Publisher:   Neal-Schuman Publishers Inc
Imprint:   Neal-Schuman Publishers Inc
Volume:   No. 118
Dimensions:   Width: 21.60cm , Height: 1.30cm , Length: 27.80cm
Weight:   0.544kg
ISBN:  

9781555704445

ISBN 10:   1555704441
Pages:   150
Publication Date:   30 September 2002
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock  
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A helpful overview for any librarian or manager thinking about implementing live virtual reference.

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