Servicequalitat in Internen Und Externen Kunden-Lieferanten-Beziehungen: Antezedenzien Und Effekte in Einer Modifizierten Service-Profit Chain
Author:   Kristin Langmann
Publisher:   Nomos Verlagsgesellschaft
Volume:   2
ISBN:  

9783848742707


Pages:   436
Publication Date:   21 February 2018
Format:   Paperback
Availability:   In stock   Availability explained
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Servicequalitat in Internen Und Externen Kunden-Lieferanten-Beziehungen: Antezedenzien Und Effekte in Einer Modifizierten Service-Profit Chain


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Overview

Empirisch wird uberpruft, wie Servicequalitat, Kundenzufriedenheit und -bindung eines Unternehmens durch die interne Organisationskultur, Kundenorientierung und Changemanagement beeinflusst werden. Dabei wird die Ursache-Effekt-Verknupfung von interner und externer Servicequalitatskette aufgezeigt.

Full Product Details

Author:   Kristin Langmann
Publisher:   Nomos Verlagsgesellschaft
Imprint:   Nomos Verlagsgesellschaft
Volume:   2
Weight:   0.803kg
ISBN:  

9783848742707


ISBN 10:   3848742705
Pages:   436
Publication Date:   21 February 2018
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.
Language:   German

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