Overview

As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it.

Full Product Details

Author:   Yvonne de Grandbois (Professor of Innovative Research, Montreux University School of Business,Switzerland)
Publisher:   Woodhead Publishing Ltd
Imprint:   Chandos Publishing (Oxford) Ltd
Dimensions:   Width: 15.20cm , Height: 1.00cm , Length: 22.90cm
Weight:   0.170kg
ISBN:  

9781843346494

ISBN 10:   1843346494
Pages:   136
Publication Date:   13 November 2015
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Dedication Readers Info Acknowledgements Prologue Chapter 1. Service, Systems, and Science Abstract A Service is… Service Defined Service Described: The IHIP Paradigm Classifying Services The Standard Industrial Classification Typologies of Services Trade of Goods and Services Products and Services and Their Differences The Product-Service Continuum Organizational Models Risk Factors The Contact Factor Service-Dominant View Self-Service Self-Service Technologies Super Service Sustainability and Services What is a Service System? Systems and Functions Holistic Service Systems Service Systems Expand Service Systems in Information Work Library 2.0 and the Long Tail How to Apply the Long Tail to Information Work Library 3.0 The Knowledge Economy and Life-Long Learning The International Information Sector Research4Life The Bigger Picture References Chapter 2. The Story of Service Science Abstract The Shift to a Knowledge Economy Agricultural, Industrial, and Post-Industrial Economies Types of Economic Sectors The Economic Importance of Services The Servitization of Business The Rise of the Service Sector Reasons for the Shift In Tandem with the Shift? Toward an Economy of Service and Knowledge The IBM Story Getting Started Service Science Basic Components Who Can Benefit from Service Science? Forward into Satisfaction References Chapter 3. Synergies: Service Science and the Information Sector Abstract Participating in the Service Science Explosion Information Professionals and Service The Economy and Service Science The Energy of New Vistas Research Opportunities Two Major Studies for Research Priorities in Services Fast Forward to 2015 A New Profile for the Knowledge Worker An Academic Home for Service Science iSchools The iSchool Proposal Who is Teaching What? What are iSchools Teaching? An Outside Opinion A Service Science Look at Libraries Moving On References Chapter 4. Service Science for a Smarter Planet Abstract A Smarter Planet The Internet of Things IoT Comes on Stage Other Practical Applications Early Thought Leaders Big Data Not Only Big Business Analytics Cloud Computing Cognitive Computing The Circular Economy Smarter Planet Initiative Another Opinion Smarter Cities Other Concepts of Whole Service Cities Making a Difference Service Science and Social Value Instrumented, Interconnected, Intelligent References Chapter 5. Credit, Community, and Questions Abstract The Ground Work: Giving Credit The Community Some Questions References Epilogue We’ve Only Just Begun References

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Author Information

Yvonne de Grandbois is a professor of Information Studies at the Geneva School of Management, University of Applied Sciences Western Switzerland. Her practical experience includes positions in academic, regional, scholastic and international libraries. She has lectured and conducted meetings around the globe, and sits on the board of the Swiss Foundation Partnerships in Health. Grandbois was also the Executive Vice-President of the Geneva Women in International Trade Association, and former President and executive committee member of the Association of International Librarians and Information Specialists (AILIS).

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