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OverviewFull Product DetailsAuthor: Low Sui Pheng , Zhu RuiPublisher: Springer Verlag, Singapore Imprint: Springer Verlag, Singapore Edition: 1st ed. 2016 Dimensions: Width: 15.50cm , Height: 1.10cm , Length: 23.50cm Weight: 3.672kg ISBN: 9789811009556ISBN 10: 9811009554 Pages: 146 Publication Date: 23 May 2016 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsIntroduction.- Facilities Management and Singapore’s Healthcare System.- SERVQUAL, the Kano model and QFD.- Conceptual Framework.- Research Methodology.- Data Analysis.- Discussions.- Conclusions.ReviewsAuthor InformationDr Low Sui Pheng is presently Professor of Building in the School of Design and Environment, National University of Singapore where he has previously served as Head and Vice‐Dean. He teaches construction project management and has published, researched and consulted extensively both in Singapore and overseas. A Fellow of the Chartered Institute of Building, he holds a DSc degree from the University of Birmingham and a PhD degree from University College London. He currently serves as Director for the Centre for Project Management and Construction Law. Ms Zhu Rui graduated from the Department of Construction Management at Tsinghua University with a Bachelor of Engineering degree. She earned her MSc degree in Building from the National University of Singapore. She has won the Guanghua Scholarship, LuoJian Scholarship, CUSA Scholarship and NUS Research Scholarship. Ms Zhu has been involved with risk management studies for the China Railway International Co. Ltd. as well asproject management of the Beijing Subway Command Centre. Tab Content 6Author Website:Countries AvailableAll regions |
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