Overview

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

Full Product Details

Author:   Marja Toivonen
Publisher:   Springer Verlag, Japan
Imprint:   Springer Verlag, Japan
Edition:   Softcover reprint of the original 1st ed. 2016
Volume:   6
Dimensions:   Width: 15.50cm , Height: 1.60cm , Length: 23.50cm
Weight:   4.569kg
ISBN:  

9784431566366

ISBN 10:   4431566368
Pages:   281
Publication Date:   07 June 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Preface.- Part 1: Services, Service Systems and Value Co-creation.- 1. Twenty Years of Service Innovation Research.- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation.- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions.- 4. Social Innovations and Its Relationships with Service and System Innovations.- Part 2: Managing Service Innovation.- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension?.- 6. Innovating in Practices.- 7. Innovating Services Through Experiences: An Investigation of Services Cape’s Pivotal Role.- 8. Struggling at the Front Line: ICT and Service Innovation.- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts.- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation.- 10. Innovation in Public Service Systems.- 11. Service Innovation in Industrial Contexts.- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China.- 13. Internationalization as Innovation Driver in Services.

Reviews

Author Information

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions