Overview

Service Design Models, Tools & Templates is a collection of techniques from the Service Designer's Handbook Series, a suite of courses and handbooks published by the International Service Design Institute, Inc., featuring techniques and case studies for designing and building services (Lines of Business). The content is presented in sequential order, so practitioners can use the book for successive stages of designing. To learn more: www.internationalservicedesigninstitute.com,

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9781087903798

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Steven is Chief Service Designer and co-founder of the International Service Design Institute, a professional development organization for service designers. He has decades experience buillding and improving services, Lines of Service (LOS), across nearly every economic sector, earning clients and employers more than $2B in traceable revenue. Steven earned a master's business degree from Johns Hopkins University; a public affairs/journalism master's degree from American University; and an international relations bachelor's degree from Syracuse University. He grew up in Geneva, Switzerland.

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