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OverviewThis open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job. Full Product DetailsAuthor: Nicola Morelli , Amalia de Götzen , Luca SimeonePublisher: Springer Nature Switzerland AG Imprint: Springer Nature Switzerland AG Edition: 1st ed. 2021 Volume: 10 Weight: 0.454kg ISBN: 9783030562816ISBN 10: 3030562816 Pages: 89 Publication Date: 28 August 2020 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsIntroduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of ‘service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.ReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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