Overview

Are there attributes of a larger delivery system that your organization can benefit from? Do partners see or have access to customers smart account post delivery of entitlements? Do you use that last mile delivery channel to reach rural people with financial services? Have you maximized delivery of your current services within your current customer market? How important is DevOps to the long term success of service delivery at your organization? How were your assumptions and expectations about service delivery in setting challenged? Is the program pursuing a services based contract or completion/product delivery contract? Is there ongoing oversight of delivery of the services through audits or record reviews? What is inhibiting service delivery models for clients, suppliers, and business partners? Which companies hold the top rankings for private and public cloud management services? This Service Delivery Management Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Delivery Management challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery Management investments work better. This Service Delivery Management All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Service Delivery Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Delivery Management maturity, this Self-Assessment will help you identify areas in which Service Delivery Management improvements can be made. In using the questions you will be better able to: Diagnose Service Delivery Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Service Delivery Management and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Service Delivery Management Scorecard, enabling you to develop a clear picture of which Service Delivery Management areas need attention. Your purchase includes access to the Service Delivery Management self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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