Overview

Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values—from each of four perspectives (financial, customer, internal process, and organizational readiness)—tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed. Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.

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9781591586982

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Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries....Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text. -Library Journal

. ..There is good information on vision and mission statements and clear definitions of the different kinds of performance measures... The author makes a good point about making the effort to share the scorecard with stakeholders. - Library Media Connection

...There is good information on vision and mission statements and clear definitions of the different kinds of performance measures... The author makes a good point about making the effort to share the scorecard with stakeholders. - Library Media Connection Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries...Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text. - Library Journal

Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries...Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text. - Library Journal ...There is good information on vision and mission statements and clear definitions of the different kinds of performance measures... The author makes a good point about making the effort to share the scorecard with stakeholders. - Library Media Connection

Author Information

Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.

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