Overview

This book is a practical, straight-talking guide for professionals who are ready to stop chasing quick fixes and start leading with purpose. At the heart of this book is the Process–People–Product Model. A practical framework that helps leaders focus on what drives performance. It starts with building consistent, repeatable processes, then shifts to developing and supporting the people who carry them out. The third element, product, is not about obsessing over output. It is a reminder that when your processes are sound and your team is capable, the product will naturally follow. Too often, leaders get stuck chasing results while ignoring the systems and behaviors that create them. This model keeps the focus where it belongs and gives leaders a simple way to solve problems, lead better, and drive steady improvement. The challenges facing leaders today are not new. Missed targets, team disengagement, and improvement efforts that never stick. The same problems show up in every industry, every company, and every plant. The real difference between teams that thrive and those that stay stuck is not tools or technology; it is leadership. Author and seasoned decision-making expert Chris Ortiz draws on more than 25 years of hands-on experience across engineering, marketing, business ownership, maintenance, continuous improvement, and top-level management to show how real change happens. Through relatable stories and two real-world case studies, he illustrates why so many companies fail to improve. And what it takes to finally break the cycle. Each chapter dives into specific roles and reveals the most common leadership pitfalls in each. More importantly, it offers a roadmap to correct them by applying the Process–People–Product Model in clear, actionable ways. Whether you lead a project team, sales force, production line, human resources, or own a business, the leadership concepts apply anywhere systems and people intersect. The problems may look different, but the opportunities are always the same for those willing to step up and lead differently. This book is not about trends or theory. It is about getting back to what works. If you are ready to stop watching your team repeat the same mistakes and start driving meaningful, lasting change, this is your blueprint.

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9781041139409

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Author Information

Chris A. Ortiz is a seasoned business coach, award-winning author, and leadership mentor with over two decades of hands-on experience driving change across executive teams and entire organizations. He is the founder and former owner of Kaizen Assembly, a Lean implementation and leadership mentoring company he led for over 10 years. He has worked with companies across North America and Europe to build better systems and stronger leaders. Chris is the author of 11 business books focused on leadership, continuous improvement, decision-making, and organizational performance. His writing combines practical insights with real-world experience, making his work relatable and results-driven. He is the winner of the prestigious Shingo Prize for Operational Excellence for The Psychology of Lean Improvements, and this latest book continues this mission by providing tools that work in fast-paced, high-pressure environments. Beyond writing, Chris hosts the Mindset-Money-Mastery podcast and YouTube channel, with over 12,000 subscribers and weekly content focused on solving real problems in leadership and operations. His blog reaches more than 30,000 monthly readers, offering regular insights on process improvement, culture change, and leading people well. Chris is also a frequent presenter and collaborator with platforms like Limble CMMS, where he leads monthly webinars for hundreds of professionals. Whether through books, speaking, or one-on-one coaching, his goal is to help leaders stop repeating the same problems. And start building systems that last.

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