Overview

The pressing challenges businesses face are rising, including the ethical considerations associated with artificial intelligence (AI) in the service industry. Revolutionizing the Service Industry with OpenAI Models is a book rooted in real-world examples and expert insights, which provides practical solutions by implementing the latest technology and explores the impact of AI-powered conversational agents on the service sector. The book commences with an enlightening introduction that underscores the transformative power of ChatGPT and OpenAI models, setting the stage for a deep dive into their role in reshaping the service industry. Through a systematic examination of current challenges and opportunities, the text unveils the innovations brought about by ChatGPT in customer service, revealing its potential to enhance response times, handle complex inquiries, and deliver personalized experiences on an unprecedented scale. Delving into designing conversational user interfaces, addressing language barriers, and deploying AI in sensitive sectors like healthcare, the book guides readers through responsible and effective implementation. It balances the exploration of AI-driven automation with understanding the importance of maintaining a human touch in service interactions. This book is ideal for business owners, managers, and decision-makers seeking to leverage AI-powered conversational agents for strategic advantage. Simultaneously, AI enthusiasts, researchers, and developers will find invaluable insights into the current issues, best practices, and future trends in AI-driven customer interactions. With chapters dedicated to specific industries such as e-commerce, healthcare, hospitality, and travel, the book provides a comprehensive roadmap for deploying ChatGPT and OpenAI models across various sectors. It culminates in a visionary exploration of future directions, innovations, and trends, inspiring readers to embrace the service revolution with ChatGPT and OpenAI models.

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Mahmut Demir graduated from Cukurova University Mersin School of Tourism and Hotel Management in 1993. He earned his master’s degree (2002) and Ph.D. degree (2009) from Dokuz Eylül University, Department of Tourism Management. He started to work as an academic at Mugla University in 1997. He has been working at the Isparta University of Applied Sciences, Tourism Faculty as a professor since 2012. In 2011 he was invited by The Sheffield Hallam University in the UK, where he worked as a visiting scholar for three months. He is the president, board member, and founder member of the International Center of Social Sciences and Education Research (ICSER). Along with ICSER, Prof. Dr. Mahmut DEMIR organized fifteen international conferences between 2015-2020. He is editor in chief of both “Journal of Tourism Theory and Research” and “International Journal of Social Sciences and Education Research”. His research interest includes tourism, travel and Hospitality management, organizational behavior, human research management, digitalization and innovation in tourism. Ali Dalgıç was born in Antalya, Turkey in 1987. He was a research assistant in the Department of Tourism Management at Mersin University. He completed his MSc degree in Management at Adnan Menderes University, Aydin/Turkey in December 2013. He got PhD in Tourism Management at Mersin University. He is working at Isparta University of Applied Sciences Faculty of Tourism as an Assistant Professor. His research interests include event management, alternative tourism and strategic management.

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