Overview

Few crises in modern history have so completely disrupted every aspect of daily life as has the COVID-19 pandemic. What began as a small medical ripple in Wuhan, China, a city many of us had never heard of, quickly erupted into a tsunami of epic proportions. Every market, industry, vertical, profession, service, and category of product was in some way rocked by its impact. And, for the first time in recorded history, every wheel, cog and gear in the global retail industry ground to a virtual halt. From two-time, international best-selling author and futurist Doug Stephens, Resurrecting Retail is not just a riveting story of the unprecedented crash of an industry during this time of crisis but a roadmap for its rebirth. Meticulously researched in real time from inside the crisis, Resurrecting Retail provides a comprehensive and surprising vision of how COVID-19 will reshape every aspect of consumer life, including the very essence of why we shop. Above all, Resurrecting Retail provides an inspirational and actionable future vision for any business leader looking not only to survive but to thrive in a very different looking post-pandemic retail world.

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9781773271439

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Reviews

Prophetic, inspiring and entertaining. Paints a clear picture of the post COVID world we are entering and how retailers must adapt to thrive. -Ian McMilan, Global Retail Marketing Lead, Nike A vivid and meticulously researched picture of the post-COVID landscape and a strategic roadmap for retailers across all categories. -Christina Fontana, Head of Fashion and Luxury for Tmall, US and Europe Clears the fog around a post-pandemic retail landscape, and shines a spotlight on resilient retailers who will find a way to thrive within it. -Harley Finkelstein, president, Shopify Presents retailers and landlords with a comprehensive view into the future of our industry, offering practical advice about how we can not just survive, but thrive in a post-pandemic world. -Mark C. Toro, Chairman, North American Properties In a time of massive upheaval in retail, Doug Stephens not only astutely identifies the core issues retailers now face, but provides a set of answers, directions, and key retail archetypes from which to learn. If you want to resurrect your retailing for a new era, then pay attention to his conclusion: 'Every company is an experience company.' -B. Joseph Pine II, co-author of The Experience Economy: Competing for Customer Time, Attention, and Money

Praise for Reengineering Retail Retail is no longer linear - it doesn't live in a protected tower - and it's arguably facing its greatest disruption ever! Doug Stephens' latest book, Reengineering Retail, shines the spotlight on the new ecosystem, one that feeds off innovation, the redefinition and refinement of customer experience, authenticity, value, excitement and experimentation. Doug's book challenges us to look at disruption more than by assuming that one form of retail will win over another - simply put, the book forces us to understand the power of personalization and customer engagement - the lifeblood of our new retail world. - Diane J. Brisebois, President & CEO, Retail Council of Canada Doug Stephens paints a vivid picture of the massive disruption and reinvention that is occurring in the retail landscape. Reengineering Retail offers valuable insights into how the physical and the digital retailing worlds will augment each other and combine to create customer experiences that we can only imagine today. This book is a must-read and a wakeup call to any retailers that have been technological laggards. - Ramesh Venkat, Ph.D., Director, David Sobey Centre for Innovation in Retailing, Saint Mary's University

Author Information

Founder of the global advisory firm Retail Prophet, Doug Stephens is one of the world’s foremost retail industry futurists, thought leaders and business influencers. His intellectual work and creativity have shaped the strategies of many of the world’s best-known retailers, agencies and brands, including IKEA, Walmart, Estée Lauder, BMW and Google. Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains. He is the author of The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and the international bestseller Reengineering Retail: The Future of Selling in a Post-Digital World (2017), which has now been translated into four languages. Doug is also a featured columnist for The Business of Fashion and sits on multiple academic and corporate advisory boards, including the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University. His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, BBC, Wired, The Financial Times, The Wall Street Journal and Fast Company.

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