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OverviewToday's communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow. Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer ""how to"" guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers. Full Product DetailsAuthor: Paul D. Epstein (Epstein and Fass Associates) , Paul M. Coates , Lyle D. Wray , David SwainPublisher: John Wiley & Sons Inc Imprint: Jossey-Bass Inc.,U.S. Dimensions: Width: 17.80cm , Height: 1.50cm , Length: 25.40cm Weight: 0.482kg ISBN: 9781118193440ISBN 10: 111819344 Pages: 274 Publication Date: 29 September 2011 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Out of stock The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsReviewsAuthor InformationPaul D. Epstein is principal of Epstein and Fass Associates, a New York–based consulting firm. In 2003 he received the Harry Hatry Distinguished Performance Measurement Practice Award from the American Society for Public Administration for his lifetime achievements. Paul M. Coates is director of the Office of State and Local Government Programs and associate professor of public policy and administration in the Department of Political Science at Iowa State University. Lyle D. Wray is executive director of the Capitol Region Council of Governments based in Hartford, Connecticut. Wray served as executive director of the Citizens League from 1992 to 2003 and co-led, with Paul Epstein, the Sloan Foundation–funded research on citizen engagement and public performance measurement. David Swain, a Florida-based consultant, managed the Jacksonville Community Council Inc.'s pioneering community quality of life indicators program from 1984 to 2002. Tab Content 6Author Website:Countries AvailableAll regions |