Overview

The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

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Joan Goldsmith (Santa Monica, CA) has been an educator, organizational consultant, mediator, and trainer for forty-five years, specializing in collaborative negotiation, high performance teams, leadership development and organizational change. Danny Campbell is an Earphones Award-winning narrator and an actor who has appeared in CBS' The Guardian, the films A Pool, a Fool, and a Duel and Greater Than Gravity, and in over twenty-five commercials. He is a company member of the Independent Shakespeare Company in Los Angeles and is an adjunct faculty member at Santa Monica College. Warren Bennis, born in 1925, is an American scholar, organizational consultant and author who is widely regarded as the pioneer of the contemporary field of leadership. Bennis is University Professor and Distinguished Professor of Business Administration and Founding Chairman of The Leadership Institute at USC. In 2007, BusinessWeek called him one of ten business school professors who have had the greatest influence on business thinking. The Financial Times recently named his classic book Leaders one of the top 50 books of all time. Warren Bennis, born in 1925, is an American scholar, organizational consultant and author who is widely regarded as the pioneer of the contemporary field of leadership. Bennis is University Professor and Distinguished Professor of Business Administration and Founding Chairman of The Leadership Institute at USC. In 2007, BusinessWeek called him one of ten business school professors who have had the greatest influence on business thinking. The Financial Times recently named his classic book Leaders one of the top 50 books of all time. Kenneth Cloke (Santa Monica, CA) is Director of the Center for Dispute Resolution and founding President of Mediators Beyond Borders.

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