Overview

Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design. Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes. The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Full Product Details

Author:   Kai Mertins ,  Roland Jochem
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Softcover reprint of the original 1st ed. 1999
Dimensions:   Width: 15.50cm , Height: 1.10cm , Length: 23.50cm
Weight:   0.338kg
ISBN:  

9781461373063

ISBN 10:   1461373069
Pages:   197
Publication Date:   10 October 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

1: Business Process Design and Quality Management.- 1. The Company as a System.- 2. Model.- 3. Method and Modeling Language.- 4. Business Process.- 5. Quality Management.- 6. Business Process Model.- 7. Business Process Design.- 2: Requirements of Business Process Design.- 1. Introduction.- 2. Requirements of Organizational Development.- 3. Requirements of Quality Management.- 4. Requirements of Information Systems Planning.- 5. Requirements of Controlling and Cost Accounting.- 6. Summary and Need for Action.- 3: Quality-Oriented Design of Business Processes.- 1. Introduction.- 2. Modeling Language to Describe Business Processes and Quality Aspects.- 3. Integration of Quality Management.- 4. Reference Models and Model Libraries.- 4: Modeling Rules for Quality-Oriented Design of Business Processes.- 1. Goals and Requirements of Modeling Rules.- 2. Approaches to Quality-Oriented Modeling.- 3. Goal Finding and System Delimitation.- 4. Model Creation.- 5. Model Evaluation.- 6. Model Modification.- 5: Computer-Based Tool.- 1. Situation, Goals and Requirements.- 2. Tool Concept.- 3. The Enterprise Model in the Tool.- 4. Structure of the Tool.- 5. User Interface and Functionality.- 6. Interfaces.- 7. Evaluation Mechanisms.- 8. Summary and Directions of Development.- 6: Model-Based Development of Quality Management Documents.- 1. QM Systems and QM Documents.- 2. Methods of Document Development.- 3. Description of the QM Documents with IEM Method.- 4. Automatic Generation of QM Documents.- 5. Support of ISO 9000 Certification and Implementation.- 6. Benefits of Model-Based QM Document Development.- 7: Case Study.- 1. Targets and Approach.- 2. Description of the Company.- 3. Actual State Analysis.- 4. Target Concept.- 5. Implementation of QM System.- 6. Final Result of the Case Study.- 8: Standardization.- 1. Introduction.- 2. National.- 3. European.- 4. International.- 9: Summary.- References.- Appendix A.- Appendix B.

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