Overview

Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks. Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. End-of-chapter review questions reinforce key concepts and measure mastery of the content. End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. Versatile text can be used by practice managers to study for the CVPM exam. Updated content highlights important technological and professional updates to the field impacting medical record management. New chapters covering telehealth and practice integrative management software are included. Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Full Product Details

Author:   Heather Prendergast, BS, RVT, CVPM, SPHR (Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico)
Publisher:   Elsevier Health Sciences
Imprint:   Churchill Livingstone
Edition:   4th edition
Weight:   0.790kg
ISBN:  

9780443117084

ISBN 10:   044311708
Pages:   360
Publication Date:   08 February 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

Section I: Veterinary Practice Team and Development 1. The Heart of Veterinary Medicine 2. The Leadership Team 3. The Veterinary Team and Front Office Procedures 4. Human Resources in the Veterinary Practice 5. Veterinary Ethics and Legal Issues 6. Professional Development 7. Telemedicine 8. Practice Integrated Management Software 9. Medical Records Management Section II: Veterinary Operations 10. Appointment Management 11. The Client Experience 12. Marketing 13. Inventory Management 14. Controlled Substances 15. Safety in the Veterinary Practice 16. Finance Management 17. Strategic Planning Abbreviations Glossary

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Author Information

Heather Prendergast has spent more than 25 years in small animal practice. She has a BS in animal science, Associate degree in Veterinary Technology, and she is a certified veterinary practice manager. She has taught several years for both veterinary technology and assistance programs. Heather provides consulting services for veterinary hospitals and Nestle Purina Pet Care. She was also an instructor for Patterson Veterinary University, VetMed Team, and St. Petersburg College. Heather served on several advisory committees, including the Bayer Animal Health Technician Advisory Council, Nestle Purina Senior Pet Advisory Committee and the AAHA Pet Nutrition Alliance Tools Committee.

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