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OverviewFull Product DetailsAuthor: Kiran MirchandaniPublisher: Cornell University Press Imprint: ILR Press Dimensions: Width: 15.20cm , Height: 2.10cm , Length: 22.90cm Weight: 0.454kg ISBN: 9780801450648ISBN 10: 0801450640 Pages: 192 Publication Date: 17 April 2012 Audience: Professional and scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Out of stock  The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of Contents"Introduction: The Authentic Clone 1. Transnational Customer Service: A New Touchstone of Globalization 2. Language Training: The Making of the Deficient Worker 3. Hate Nationalism and the Outsourcing Backlash 4. Surveillance Schooling for Professional Clones 5. ""Don't Take Calls, Make Contact!"": Legitimizing Racist Abuse 6. Being Nowhere in the World: Synchronous Work and Gendered Time Conclusion: Authenticity Work in the Transnational Service Economy"ReviewsKiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis <p> Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. Winifred R. Poster, Washington University, St. Louis <p> Kiran Mirchandani is the indisputable leader in the field of work identities and transnational call centers in India. She provides one of the first in-depth, ethnographic studies of the Indian call center industry that is both multi-sited and longitudinal, as well one of the first rigorous analyses of the many fascinating issues surrounding identity. Phone Clones goes beyond the surface story in the popular press and mainstream academic work about Indian call centers, and the euphoria about cost-savings, social uplifting, and creating a 'flat world' as Thomas Friedman argues. It uncovers the more insidious side of the call center work experience-control of emotion, time, race, gender, and nation. It presents an insightful analysis that recognizes power structures in the labor process, as well as how they are transformed. -Winifred R. Poster, Washington University, St. Louis Author InformationKiran Mirchandani is Associate Professor in the Ontario Institute for Studies in Education at the University of Toronto. She is the coauthor of Criminalizing Race, Criminalizing Poverty and coeditor of The Future of Lifelong Learning and Work. Tab Content 6Author Website:Countries AvailableAll regions |
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