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OverviewThis publication, Passing your ITIL[registered] Foundation Exam - 2nd Edition is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam. It contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario. The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. It contains questions at the end of each chapter to reinforce learning. The structure of the book complements the structure of the exam syllabus. This title also contains a Mock Exam with an Answer Key with rationale to help the candidate to pass the ITIL Foundation Exam. This is a suitable study tool for the ITIL Version 2 to ITIL Version 3 bridging exam. Full Product DetailsAuthor: Office of Government CommercePublisher: TSO Imprint: Stationery Office Books Edition: 2nd edition Dimensions: Width: 21.60cm , Height: 1.10cm , Length: 21.60cm Weight: 0.562kg ISBN: 9780113312061ISBN 10: 0113312067 Pages: 188 Publication Date: 30 September 2009 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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