Overview

This text is designed to bridge the gap between research and practice, by emphasizing practice from a conceptual viewpoint. The authors discuss and review the literature on online help and they provide a cognitive perspective on the design and evaluation issues. The goal is to provide a review and analysis of the issues in the design and evolution of online help systems. The book should be of interest to those conducting research on document design and technical writing in English and psychology and in the college of engineering; interface design in computer science, psychology, and human factors; and human factors issues in government and industry labs, the defence industry, the communications industry, and the computer industry.

Full Product Details

Author:   Brad Mehienbacher ,  Thomas M. Duffy ,  James E. Palmer
Publisher:   Intellect
Imprint:   Intellect Books
Edition:   New edition
Dimensions:   Width: 15.80cm , Height: 2.00cm , Length: 23.00cm
Weight:   0.536kg
ISBN:  

9780893918583

ISBN 10:   089391858
Pages:   200
Publication Date:   01 November 1999
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

"Part 1 Online help in context: designing usable systems; helping the user; online help defined; conclusion; an overview of the book. Part 2 Medium of delivery and the design process: description of the study and its participants; interview analysis; core issues influencing the design of online help; constraints on the design of online documentation; the relationship between online and hardcopy documentation; training writers to develop online documentation; the writer's responsibilities; issues and principles for online document design. Part 3 A task model for online help: the audience for online help - what we have learned from research in document design; the audience for online help -what we have learned from research in interface design; a task model for online help. Part 4 Understanding the design process: characterizing our participants; characterizing help design teams; the design process elaborated; an overview of the design process; summary of design process findings. Part 5 An overview of evaluation requirements and options: defining a ""good"" help system; the audience for the evaluation?; sources of evaluation data; effective evaluation strategies. Part 6 The help design evaluation questionnaire (HDEQ): goals for the design; evaluating content versus design; evaluating the design of online help; the HDEQ questions. Part 7 Findings from the evaluation of help systems: evaluation goals; overall ratings; appendix - the help design evaluation questionnaire."

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