Overview

We live in the age of Computer Business Systems (CBSs)--the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.

Full Product Details

9798200624140

Table of Contents

Reviews

"""A dark, revealing view of computerized control and monitoring of the workplace...A sobering, important book."" -- ""Kirkus Reviews (starred review)"""

Author Information

Simon Head, a senior fellow at the Institute for Public Knowledge at New York University and senior member of St. Antony's College at Oxford University, serves as the Director of Programs at the New York Review of Books Foundation. He divides his time between Oxford, England, and New York. Lloyd James (a.k.a. Sean Pratt) has been narrating since 1996 and has recorded over six hundred audiobooks. He is a seven-time winner of the AudioFile Earphones Award and has twice been a finalist for the prestigious Audie Award. His critically acclaimed performances include Elvis in the Morning by William F. Buckley Jr. and Searching for Bobby Fischer by Fred Waitzkin, among others.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available