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Author:   Rosenthal ,  Linda Mulcahy ,  Sally Lloyd-Bostock (Department of Law, University of Birmingham)
Publisher:   Open University Press
Imprint:   Open University Press
Dimensions:   Width: 16.50cm , Height: 2.40cm , Length: 24.10cm
Weight:   0.440kg
ISBN:  

9780335202591

ISBN 10:   0335202594
Pages:   258
Publication Date:   01 February 1999
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

Part 1 Mapping and understanding medical: beyond blaming and perfection - a multi-dimensional approach to medical mishaps; error in medicine; human factors approaches in medicine. Part 2 An international perspective: medical accidents in the UK - a wasted opportunity for improvement?; research on errors and safety in Dutch general and hospital practice; medical accidents and mishaps - the Swedish situation; safety of health care in Australia - adverse events to hospitalized patients in Australia. Part 3 The escalation and mitigation of mishaps; calling doctors and hospitals to account - complaining and claiming as social processes; doctors' responses to patient complaints; how doctors think about medical mishaps; mediation of medical negligence actions - an option for the future?; medical education - tomorrow's doctors today. Part 4 Views from the coalface: the doctors' perspective; reflecting on medical mishaps; dysfunctional doctors - the GMC's new approach; medical mistakes - a view from the BMA; the role of quality improvement; the managers' perspective; medical mishaps - a managerial perspective; managing risk and claims - pieces of the puzzle; the patients' perspective; the patients' perspective; community health councils - helping patients through the complaints procedure; the right to redress - complaints and principles of grievance procedure; the price of deceit - the reflections of an advocate.

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