Free Delivery Over $100
|
|
|||
|
||||
OverviewFull Product DetailsAuthor: Kathryn Haynes (Northern Society Chair in Accounting, Northern Society Chair in Accounting, Newcastle University Business School) , Irena Grugulis (Professor of Work and Skills, Professor of Work and Skills, Leeds University Business School)Publisher: Oxford University Press Imprint: Oxford University Press Dimensions: Width: 16.30cm , Height: 2.10cm , Length: 24.10cm Weight: 0.486kg ISBN: 9780199696086ISBN 10: 019969608 Pages: 220 Publication Date: 05 December 2013 Audience: College/higher education , Professional and scholarly , Postgraduate, Research & Scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: To order  Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us. Table of ContentsProfessor Robin Wensley, Director of AIM: Preface 1: Kathryn Haynes and Irena Grugulis: Managing Services and the Service Sector: An Introduction 2: Giuliana Battisti, Yogesh K. Dwivedi, Adrian T.H. Kuah, and Cristiana R. Lages: Service Measurement and Definition: Challenges and Limitations 3: Martin Spring: The Shifting Terrain of Service Operations Management 4: Irena Grugulis: Employment in Service and the Service sector 5: Kathryn Haynes: Gender and Diversity Challenges in Professional Services Firms 6: Joe O Mahoney: Management Innovation in the UK Consulting Industry 7: Andy Neely: Society s Grand Challenges: What Role for Services? 8: Irene C L Ng, Stephen L. Vargo and Laura A. Smith: Reconceptualising Service through a Service-Dominant Logic 9: Ammon Salter and Bruce S. Tether: Innovation in Services: An Overview 10: Martin Spring, Luis Araujo, and Katy Mason: Offshoring and Outsourcing of Administrative and Technical Services: a Modularity Perspective 11: Laura A Smith and Irene C L Ng: Service Systems for Value Co-CreationReviewsAuthor InformationProfessor Kathryn Haynes holds the Northern Society Chair in Accounting at Newcastle University Business School, UK. Kathryn is a Chartered Accountant and Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW). Kathryn is also a Fellow of the Advanced Institute of Management Research (AIM), where she was Lead Fellow of the Services research cohort. She is a co-facilitator of the Gender Equality Working Group of the UN Principles of Responsible Management Education. Irena Grugulis is the Professor of Work and Skills at Leeds University Business School, an ESRC/AIM Services Fellow and an associate fellow of SKOPE. Her principal research interests are in the area of skills. Recent projects have focussed on the creative industries, particularly film and TV production and digital games and her research has been funded by the ESRC, EPSRC and the EU. She is the Joint Editor in Chief of Work, Employment and Society. Tab Content 6Author Website:Countries AvailableAll regions |
||||
