Overview

This new edition of Managing Information Services has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. Recommended reading for students, this is also acknowledged as a comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.

Full Product Details

Author:   Jo Bryson
Publisher:   Taylor & Francis Ltd
Imprint:   Ashgate Publishing Limited
Edition:   n.e of 2r.e
ISBN:  

9780754646341

ISBN 10:   0754646343
Pages:   400
Publication Date:   28 July 2006
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Contents: Part 1: Managing in a Dynamic Environment: Introduction to management; Strategic influences. Part 2: Planning and Managing for Transformation: Strategic planning; Human resource management; Knowledge and information management; Technology and strategic asset management; Financial management. Part 3: Creating the Right Corporate Environment: Corporate culture; Politics; Policy making; Innovation and creativity. Part 4: Transforming the Corporate Environment: Leadership; Engaging in change; Group dynamics and team building; Motivation; Conflict management; Negotiation. Part 5: Managing Yourself and Others: Personal communication and networking; Stress management; Career planning and personal development; Managing expertise and generation gaps. Part 6: Governance and Accountability: Corporate Governance; Accountability and influence; Encouraging transparency; Measuring benefits and performance; Risk Management; Security; Outsourcing. Part 7: Positioning to Excel in Service Delivery: Competitive strategies; Corporate image; Ensuring service quality; Epilogue: Achieving the transformation - the final strategy; Index.

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Author Information

Jo Bryson has held senior management positions in the library, information and IT sectors at state and international government levels. She is currently Executive Director of the Office of e-Government, Department of the Premier and Cabinet, Government of Western Australia, Australia.

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