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OverviewHow to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: empowers individuals by providing a range of useful useful skills that can help in managing aggression enables staff placed in difficult or dangerous situations by their employers to address the issue effectively clarifies the responsibilities of the manager in ensuring staff are safeguarded builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work. Full Product DetailsAuthor: Ray Braithwaite (freelance trainer, UK)Publisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.566kg ISBN: 9780415243797ISBN 10: 0415243793 Pages: 200 Publication Date: 27 September 2001 Audience: Professional and scholarly , Professional & Vocational , Postgraduate, Research & Scholarly Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic, Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case StudiesReviews... This book can be highly recommended for its style, content and the thought provoking nature of the areas its author is brave enough to tackle. Roy Braithwaite Author InformationRay Braithwaite Tab Content 6Author Website:Countries AvailableAll regions |
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