Overview

Sustaining system improvement is the purpose of this book. It is based on years of technical assistance and management experience in a variety of manufacturing, service, and public sector organizations. This book describes how to plan and manage changes during implementation activities so solutions truly become the new routine. The action steps described, which on their own can be applied when making all types of modifications, are framed in a three stage model first proposed by Kurt Lewin the father of change theory. It packages a strategy for sustaining improvement in a context that is easy to understand and apply.

Full Product Details

Author:   Harry Daniels ,  Anne Edwards
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 15.20cm , Height: 1.30cm , Length: 22.90cm
Weight:   0.272kg
ISBN:  

9780415881036

ISBN 10:   041588103
Pages:   168
Publication Date:   30 July 2010
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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John Schultz has taught for over 20 years and was a program director administering an Advanced Technical Certificate program in Quality Management. In addition, he has 25 years experience as a consultant, technical services manager, and product development engineer. He is the author of magazine and journal articles on performance improvement and system change.

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