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OverviewFull Product DetailsAuthor: David StrangPublisher: Princeton University Press Imprint: Princeton University Press Dimensions: Width: 15.20cm , Height: 3.00cm , Length: 23.50cm Weight: 0.567kg ISBN: 9780691142180ISBN 10: 0691142181 Pages: 304 Publication Date: 21 July 2010 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Language: English Table of ContentsPreface ix Introduction 1 Section One: Setting the Scene: Benchmarking and a Bank 25 Chapter 1: Benchmarking as a Management Technique 27 Chapter 2: Global Financial and Team Challenge 55 Section Two: The Process of Benchmarking: How and Who? 79 Chapter 3: Practical Reasoning and the Case for Change 81 Chapter 4: The Construction of a Reference Group 109 Chapter 5: Interorganizational Influence 142 Section Three: The Results of Benchmarking: Proposals and Programs 171 Chapter 6: Common Moves in Organizational Reform 173 Chapter 7: Personal and Programmatic Impact 194 Chapter 8: Global Financial's Corporate Quality Initiative 215 Chapter 9: Some Lessons from the Search for Best Practice 247 Bibliography 265 Index 281ReviewsLearning by Example is a thoughtful contribution that will enrich the dialogue among sociologists and organization theorists and point to new research questions. -- Rosabeth Moss Kanter, American Journal of Sociology Author InformationDavid Strang is professor of sociology at Cornell University. Tab Content 6Author Website:Countries AvailableAll regions |
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