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OverviewPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The cornerstone text on quality management and performance excellence – thoroughly revised to reflect the latest challenges and developments The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage – from key concepts, methods, research, and tools to practical applications on the job. Here’s why this is the best edition yet: • Updated chapters on Lean, Six Sigma and the Shingo Prize • NEW chapters on Risk Management and Building a Quality Management System • NEW material on the history of quality management • All ISO and other regulatory standards have been updated • NEW statistical tables, charts, and data • Examples and case studies throughout demonstrate how others have applied the methods and tools discussed in real-world situations Full Product DetailsAuthor: Joseph A. Defeo (JURAN INSTITUTE INC)Publisher: McGraw-Hill Education Imprint: McGraw-Hill Education Edition: 7th Revised edition Dimensions: Width: 19.10cm , Height: 23.50cm , Length: 23.50cm Weight: 1.665kg ISBN: 9781265821654ISBN 10: 1265821658 Pages: 992 Publication Date: 11 July 2023 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsAbout the Editor Contents Contributors Preface Introduction: Quality and Performance Excellence 1 Universal Principles of Quality Management 2 Developing an Excellence Culture 3 Developing the Quality and Excellence Office 4 Quality Planning and Design of New Goods and Services 5 Quality Improvement and Breakthrough Performance 6 Quality Control to Assure Compliance to Customer Requirements 7 Strategic Planning and Performance Excellence 8 Organization Roles to Support a Quality and Excellence Culture 9 Quality Assurance and Audits 10 The Board of Directors and Organizational Excellence 11 ISO 9000 Quality Management System 12 The Role of Statistics and Probability 13 Managing Risk 14 Lean Techniques and the Shingo Prize 15 Six Sigma: Breakthrough to In-Process Effectiveness 16 Root Cause Analysis Methods 17 Continuous Innovation Using Design for Six Sigma 18 Benchmarking: Best Practices for Market Leadership 19 Graphical Tools to Improve Process Performance 20 Accurate and Reliable Data and Measurement Systems 21 Managing Quality in Operations: Service 22 Managing Quality in Operations: Manufacturing 23 Managing Quality in the Supply Chain 24 Inspection, Test, and Measurement 25 Organization-Wide Assessment of Quality Appendix I. Sample Competency Matrices and Job Profiles Appendix II. Tables and Charts Glossary of Acronyms Glossary of Terms Name Index Subject IndexReviewsAuthor InformationJoseph A. DeFeo is a leading quality management practitioner and successor to Dr. Juran as Chairman and CEO of Juran Global, Inc. He is recognized worldwide for his expertise in enabling organizations to achieve organizational excellence. Joseph M. Juran was the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern day quality management. He helped to create the U.S. Malcolm Baldrige National Quality Award and was the founder of Juran Institute, Inc. and author of more than 20 books. Tab Content 6Author Website:Countries AvailableAll regions |
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