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Overview"In this study, Mary Gatta applies social and structuration theory to the workplace as she analyzes the emotional challenges faced by restaurant workers. She utilizes extensive participatory observation of and interviews with restaurant managers and servers to explore how workers deal with emotional experience in the workplace. Positing that we ordinarily maintain an emotional balance, Gatta theorizes that our ability to cope with emotional disturbances in the workplace depends on situated rebalancing ""scripts"" used to control feelings. Contributing to the sociology of gender, social psychology and labour theory, this study of occupations reveals the complex typology of emotion management." Full Product DetailsAuthor: Mary Lizabeth GattaPublisher: Lexington Books Imprint: Lexington Books Dimensions: Width: 15.30cm , Height: 1.50cm , Length: 23.80cm Weight: 0.345kg ISBN: 9780739103098ISBN 10: 0739103091 Pages: 152 Publication Date: 29 January 2002 Audience: College/higher education , Professional and scholarly , Undergraduate , Postgraduate, Research & Scholarly Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsThis study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places... This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these. -- E. Doyle McCarthy, Fordham University This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places. . . . This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these. -- E. Doyle McCarthy, Fordham University This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places. . . . This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these.--E. Doyle McCarthy Author InformationMary Gatta is Director of Research and Analysis, Center for Women and Work at Rutgers, The State University of New Jersey. Tab Content 6Author Website:Countries AvailableAll regions |
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